Secure Messaging
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Getting Started: Registration
Professional VS Guest Users
Inviting New Users
Secure Webmail Portal
Secure Webmail Portal Overview
Accessing the Secure Message Center
Login in to the Secure Message Center
Reading a secure message: Exploring the Delivery Slip (Webmail)
Creating a secure message (Webmail)
Replying or Forwarding a secure message (Webmail)
Secure Message Recalled (Webmail)
Recalling a Secure Message (Webmail)
Viewing Secure Message Tracking (Webmail)
For Your Eyes Only (F.Y.E.O.) (Webmail)
Sending a message with Challenge Response Authentication (CRA) (Webmail)
Reporting an Error
Troubleshooting
Why did I receive a ‘Notification Message’? What is this?
Layout display issue?
Secure Desktop Agent
Desktop Agent for Windows
Overview (Windows)
Using the Secure Desktop Agent (Windows)
TroubleShooting
Manually Enabling the ‘Print to Secure Message’ Driver
Desktop Agent for Mac
Overview (Mac)
Using the Secure Desktop Agent (Mac)
Secure MS Outlook Toolbar
Introduction (Toolbar)
Secure MS Outlook Toolbar Overview
Installation & Activation
Using the MS Outlook® Toolbar
Reading a secure message: Exploring the Delivery Slip (Toolbar)
Creating a secure message (Toolbar)
Replying or Forwarding a secure message (Toolbar)
Changing a basic email to a secure message
Creating a basic email message (unsecure)
Secure Message Recalled (Toolbar)
Recalling a Secure Message (Toolbar)
Viewing Secure Message Tracking (Toolbar)
For Your Eyes Only (F.Y.E.O.) (Toolbar)
Enabling and Disabling Secure Accounts
Sending a message with Challenge Response Authentication (CRA) (Toolbar)
Accessing the Secure Message Center (Webmail)
Check for MS Outlook® Toolbar Updates
Uninstalling the MS Outlook®Toolbar
Toolbar Preferences
Reporting an Error in the Toolbar
Troubleshooting
Using Distribution Lists
File Attachment Progress Bar issues
Local information for this message is corrupt
Toolbar Loading Issue
Active X error with messages with signatures
Invalid SMTP email address error
MS Outlook® Connector for Hotmail®
IMAP Support
Application cannot be started. Contact Application vendor
The application is improperly formatted. Contact the application vendor for assistance
Clicking 'Send', nothing happens
Attachment Size Exceeds Allowable Limit
I use other add-ins for MS Outlook (Plaxo, Xobni, etc.)
What happens to my secure messages if I remove the Secure MS Outlook® Toolbar?
Does the Toolbar store any sensitive data locally?
How to Report the Toolbar Logs Manually
How can I Forward Multiple Messages?
Can I reply to or forward a basic email message securely?
Activation Security Confirmation
Activation SMTP Conversion
Windows Large Fonts
Manual Toolbar Installation
Forward a Specific Message to Support
Outlook 2003 Specific Toolbar
How do I remove my Account Activation in the Toolbar?
FAQs
Secure Session Expired
Forgot your Password?
I’m still waiting for registration confirmation message
What happens when someone replies to a secure email message notification?
I can’t register with my Email Address
Configuring Email Aliases
Migrating to a new Email Address
I can't find a secure message
Can I send a secure message to anybody?
Can I attach files to secure messages?
Can I continue to use my existing Email Address?
Minimum System Requirements
Is there a different way to be notified of new secure messages?
Do all staff have to be enabled to get started?
What does it mean when a message is ‘recalled’?
What time zone is the tracking displayed for?
Can I still use Digital Signatures?
Section 508 & WCAG accessibility requirements for visually impaired users.
User Guides (PDF)
Admin User Guides (PDF)
Regulatory Compliance White Papers (PDF)
Product Feature Sheets (PDF)
What's New - Product Updates
EULA
Unsubscribe
For Administrators
Customer Order Form
Customer Onboarding
Provisioning a new Customer
Trial VS Certified Secure
Secure e-Forms Set-up
Journaling & Archiving Requirements
Web Admin Console
Introduction (Webmail)
Dashboard
User Account
Feature Settings
Message Customization & Disclaimers
Security Policies
User Registration Blacklist / Whitelist Control
Content Filtering
Local Email Client Store
Notifications
Troubleshooting
How do I delete a User?
How do I configure Email Aliases?
Change Password
Secure e-Form Setup
Secure Messaging API
Software Enterprise Editions
Technology & Deployment
APS Deployment Process
Partner Experience
Reseller Experience
Customer Experience
APS Package: Secure Messaging PLUS
Contact Support: Wilson is There!
Online Help Quick Links
How to Register
Free Registration
Forgot Password?
Read Message
Read Secure Messages
Login
Delivery Slip
Read / Respond
Enable with Outlook
Install Toolbar
Toolbar Overview
Report an Error
Check for Updates
Enable with Desktop
Windows Agent
Mac Agent
Admin OnBoarding
Admin Dashboard
User Account
API
Product Feature Sheets (11 PDFs)
Secure Email Overview
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Secure Email Benefits
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Patented Delivery Slip
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Secure Email for Microsoft Outlook
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Secure Webmail Portal
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Secure Email for iPhone & iPad
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Secure Email for Android
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Secure Large Files
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Data Leak Prevention
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Secure e-Forms
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Secure Messaging Gateway
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End User Guides (5 PDFs)
Secure Webmail User Guide
Download PDF
Secure Desktop Agent (Windows) User Guide
Download PDF
Secure Desktop Agent (Mac) User Guide
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Secure MS Outlook Toolbar (Windows) User Guide
Download PDF
Frequently Asked Questions User Guide
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Admin User Guides (5 PDFs)
Customer Onboarding Admin User Guide
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Web Admin Console Admin User Guide
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Client Services API Admin User Guide
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Server Console Admin User Guide
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Secure MS Outlook Toolbar Deployment Admin User Guide
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White Papers (6 PDFs)
5 Steps to Email Compliance
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HIPAA
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SOX
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GLBA
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PCI
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BYOD
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