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Reporting an Error in the Toolbar

If you encounter an issue using the secure email Outlook add-in, the best way to let us know is to use the ‘Report an Error’ feature directly embedded int the add-in.

NOTE: You can submit an error at any time, even after the issue occurred. The logs included in the error report will include all the information we need.

Outlook® 2010, 2013 & 2016

Secure email Outlook add-in Report Error Outlook 2016
  1. In the main Outlook® window, go to the ‘Secure Messaging’ Ribbon tab.
  2. Click on the ‘Report an Error’ sub menu entry. A dialog will appear where you can enter a description of the problem that will be sent along with an encrypted copy of the log information from the add-in.

Outlook® 2007

Secure email Outlook add-in Report Error Outlook 2007
  1. In the Outlook® main window menu, select the ‘Secure Messaging’ menu entry.
  2. Click on ‘Report an Error’ sub menu entry. A dialog will appear where you can enter a description of the problem that will be sent along with an encrypted copy of the log information from your Toolbar.
Outlook Toolbar Report Error
  1. Enter the email address where we can reach you. If you are troubleshooting someone else’s computer, enter the email address where you would like us to respond to.
  2. Enter a description of the problem your encountered or feedback you would like to share with us.
  3. Submitting an error this way will send some encrypted log information regarding the local add-in settings and usage. To view what log information is sent to support, click the ‘View information sent to Support’ link. Note that these logs do not contain any confidential information and they are sent encrypted to our support team.
  4. After you’ve entered the description of the problem, click ‘Report Error’.

A Support Technician will contact you shortly to address your issue.