- How To...
- Log in
- Invite New Users
- Create a Secure Message
- Reply or Forward
- Use the Delivery Slip
- Control Messages
- Provision E-Signatures
- Share Large Files
- Manage Notifications
- Manage Account
- Manage Email Aliases
- Migrate to a New Email Address
- Use the Apps, Add-ins, and Extensions
- Azure Active Directory SSO Integration
- Product Features
- Apps, Add-ins, and Extensions
- Trust Center
- PRO vs. GUEST Users
- Product Updates
- Contact Support (Wilson)
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Manage Email Aliases
Sometimes when you have an email address like email@example.com, people will send messages intended for you to the wrong address, like firstname.lastname@example.org. In some cases, IT administrators set up email aliases for your main email account so that any message sent to email@example.com will get rerouted to firstname.lastname@example.org.
Where this becomes a problem with secure messaging is when email@example.com gets a secure message to firstname.lastname@example.org (an email alias of the former). Since secure messages are tied to a specific basic email account, access to this secure message or trying to register with this email alias will fail. If the registration page tells you that you haven’t been invited, try going back to your basic email account and checking the delivery options to see which email address was invited.
The easiest way to find out if you have an email alias is to ask your IT administrator if one has been defined for your email account. If you are a home user, you can contact your ISP. If you are using a free email service like Gmail or Yahoo! Mail, you almost certainly do not have email aliases.
Adding an email alias to your secure account allows you to receive secure messages that were sent to your other email addresses. A secure message that is sent to any one of your email aliases will be available in the same secure account’s inbox. This is an advanced feature, and should be used with caution. Most users do not need to change these settings. If you are unsure, contact your administrator for more information.
For guest users, email alias management is not available. If you are a guest user and wish to use an alias, please contact your administrator to request a user group profile upgrade.
For professional users, configuring email aliases is very easy.
*It is recommended that you contact your administrator before adding new aliases to your account. At the least, they will be able to provide you with a list of existing alias, if any have been created.
How to Create an Email Alias
The following steps will need to be followed for each alias you want to set up:
- Login to the Secure Messaging webapp.
- Click the down arrow next to your name at the top right and then click Account Settings
- Click the Alias Management tab and follow the instructions there. (If you do not see this option, it has been disabled by your account administrator)
- When adding email aliases, Secure Messaging requires validation that you legitimately own the email aliases and will send a confirmation link in an email to your basic email account. You will need to confirm ownership before the alias will be accepted.
That’s it, you’re done! Now if someone sends a secure message to one of your email aliases, you will be able to read and respond to them seamlessly.
Last updated August 2, 2016