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Manage Email Aliases

Sometimes when you have an email address like derek.smith@sys-national.com, people will send messages intended for you to the wrong address, like derek@sys-national.com. In some cases, IT administrators set up email aliases for your main email account so that any message sent to derek@sys-national.com will get rerouted to derek.smith@sys-national.com.

Where this becomes a problem with secure messaging is when derek@sys-national.com gets a secure message to derek.smith@sys-national.com (an email alias of the former). Since secure messages are tied to a specific basic email account, access to this secure message or trying to register with this email alias will fail. If the registration page tells you that you haven’t been invited, try going back to your basic email account and checking the delivery options to see which email address was invited.

The easiest way to find out if you have an email alias is to ask your IT administrator if one has been defined for your email account. If you are a home user, you can contact your ISP. If you are using a free email service like Gmail or Yahoo! Mail, you almost certainly do not have email aliases.

Adding an email alias to your secure account allows you to receive secure messages that were sent to your other email addresses. A secure message that is sent to any one of your email aliases will be available in the same secure account’s inbox. This is an advanced feature, and should be used with caution. Most users do not need to change these settings. If you are unsure, contact your administrator for more information.

For guest users, email alias management is not available. If you are a guest user and wish to use an alias, please contact your administrator to request a user group profile upgrade.

For professional users, configuring email aliases is very easy.

*It is recommended that you contact your administrator before adding new aliases to your account. At the least, they will be able to provide you with a list of existing alias, if any have been created.

How to Create an Email Alias

The following steps will need to be followed for each alias you want to set up:

  1. Login to the Secure Messaging webapp.
  2. Click the down arrow next to your name at the top right and then click Account Settings
  3. Click the Alias Management tab and follow the instructions there. (If you do not see this option, it has been disabled by your account administrator)
  4. When adding email aliases, Secure Messaging requires validation that you legitimately own the email aliases and will send a confirmation link in an email to your basic email account. You will need to confirm ownership before the alias will be accepted.

That’s it, you’re done! Now if someone sends a secure message to one of your email aliases, you will be able to read and respond to them seamlessly.

NOTES:

  • There is no limit on the number of email aliases you can set up.
  • You should only worry about configuring email aliases if you’ve encountered problems retrieving secure messages that were sent to email aliases you own. If you’re concerned about whether or not you need to define email aliases, please contact your administrator. Your administrator can also add email aliases on your behalf through the admin console.
  • If you are having issues activating the Outlook add-in after completing the alias setup, try manually re-activating.

Last updated August 2, 2016