Secure Messaging

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This page explains how to complete the registration process once you’ve received an email message (from your organization or a contact) inviting you to join a secure messaging portal so that they can send you confidential information without using basic, unsecured email.

NOTES:

  • Access to a Secure Messaging portal is free for all licensed users and invited guests; at this time, there is no consumer version available for personal use. To log in to a secure messaging portal, you need to be invited. If you are expecting an invitation but have yet to receive it, please contact your organization’s IT administrator or the person from whom you were expecting the invitation.
  • When an organization or user generates a secure message to an unregistered recipient, there are two messages automatically generated by the Secure Messaging system. The first is a notification message that the person has been invited to join the Secure Messaging portal. The second is the invitation itself. To initiate the setup and login process, the new user should click only the link in the invitation message, per the instructions below.

Getting set up is simple. You’ve already received the invitation message. Now, there are just a few more steps to register:

  • Click the link provided in the invitation email. (If the link is not clickable, cut and paste the link into a web browser.)
  • The registration page should appear (shown below):
    1. If it already shows your email address filled in, follow the instructions for Level One Security.
    2. If all the fields are blank, follow the instructions for Level Two Security.
    3. If you don’t see the registration page or if you are prompted to enter a CRA code, member ID, or any other password or passcode, follow the instructions for Level Three Security.

Secure Messaging registration

NOTE: If for some reason the login page loads instead of the registration page, click the Have you been invited? link on the login page to return to the registration page and enter the information as required.

Level One Security

Please follow the steps below to complete your registration:

  • The registration form that appears should already show your email address in the email address field. Make sure it is correct and matches the email account where you received the invitation.
  • Fill in your name, choose a password, and confirm your new password. (NOTE: The password that you are selecting does not have to be the same password as your basic email password; it can—and should—be unique to the Secure Messaging portal you are joining.)
  • You may also be required to agree to terms and conditions before proceeding. If so, read the terms and click the box to agree.
  • Click the Register button.
  • That’s it, you’re registered! A message box will appear confirming your registration. Click Done! Log me in! and you will be redirected to the Secure Messaging web app where you will be able to read and reply to your secure messages. The web app also provides access to the Secure Messaging apps for Outlook, Chrome, and mobile devices (including iOS and Android). See Using the Apps for more details on installing and using those.
NOTE: Most users will experience this Level One process. If the organization you are registering with chooses to employ a double-factor authentication using their own SSO federation service, you will be redirected to the registration / login screen of the SSO provider.

Level Two Security

Please follow the steps below to complete your registration:

  • Complete all the fields in the registration form. Fill in your email address, name, choose a password, and confirm your new password. (The email address you enter must be the address from which you received the invitation.)
  • You may also be required to agree to terms and conditions before proceeding. If so, read the terms and click the box to agree.
  • Click the Register button.
  • You will be sent an email with a verification link to your basic email account. (NOTE: Make sure to check your spam or junk mail folder, as some email systems may incorrectly label this verification email as spam.)
  • When you receive the verification email, click on the link it contains to complete your registration.
  • This will load the confirmation page affirming that you are registered. Click Done! Log me in! and you will be redirected to Secure Messaging web app where you will be able to read and reply to your secure messages. The web app also provides access to the secure messaging apps for Outlook, Chrome, and mobile devices (including iOS and Android). See Using the Apps for more details on installing and using those.
NOTE: When multiple users are invited at once, a unique identifier can’t be inserted into the initial notification message because it’s a single message going to multiple recipients. Without a unique identifier, the user would be directed to the Level 2 process to verify their email address. But, because the notification message is followed by an invitation message that contains a unique identifier link, users can click the follow-up link and still register via the Level One process (with their email address already verified).

Level Three Security

Depending on the security configuration of the secure messaging portal you are being invited to join, you may be asked to provide an additional password, account number, or PIN number (otherwise known as “challenge response authentication” or CRA). This should have been provided to you by the person that invited you.

  • The CRA is an enhanced authentication mechanism. It offers increased privacy protection and acts as a 1.5X-factor authentication to ensure that no third party can access your secure messages.
  • The CRA can be your zip code, client ID, client number, or any other unique secret password as provided by the person inviting you to join. If you are unsure about your CRA, please contact the person that sent you the secure message and request the code again (via a means other than unsecure email, such as over the phone or SMS).

 

 

Last updated August 2, 2016.