Secure Messaging

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Reply or Forward

Replying to or forwarding a secure message

If you are replying to or forwarding a secure message, your message will also be sent securely using the same Secure Messaging portal that the message was received in. You cannot change the message back to a basic email or change the Secure Messaging portal used. In other words, to maintain the integrity of a secure conversation, all replies and forwards will be sent using the same method as originally selected by the owner of the secure message.

Below are screenshots of Secure Messaging added to Outlook, Outlook for Office 365, and Gmail showing the Reply, Reply All, and Forward functions, with explanations that follow.

Reply/Forward in Outlook

Reply/Forward in Outlook

 

Reply/Forward in Office 365, Gmail, Etc.

Reply/Forward in Office 365, Gmail, Etc.

 

 

Webapp Pop-out When Responding

Webapp Pop-out When Responding

  1. Outlook: With the Secure Messaging add-in in Outlook, you can reply, reply all, and forward as you would normally with a basic email. Outlook will automatically create a secure message.
  2. Outlook for Office 365, Gmail, Yahoo Mail, etc.: With the Secure Messaging add-in installed, options for responding to or forwarding secure messages will be displayed inline in the body of the message.
  3. Webapp pop-out: When you click to reply or forward a secure message from Office 365, Gmail, or Yahoo Mail, a Secure Messaging webapp window will pop out with the new message. Once you complete and send this message, the window will disappear and you will be returned to the original app.
NOTES:

  • Some features might not be available depending on the configuration of the Secure Messaging Platform or your User Group profile. Contact your administrator for more information.
  • Control and tracking options (Forward freeze, FYEO, etc.) cannot be changed once the conversation is engaged.