Secure Messaging

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This page includes answers to common FAQs around administrating Secure Messaging accounts. If your question is not answered here, try reviewing the documentation available on this site. If your question is still unanswered, please contact Secure Messaging support:

How do I change my admin password?

To change your password in the Web Admin Console, please follow these instructions:

  1. Log into the Web Admin Console.
  2. Click on your username at the top right corner of the screen.
  3. Click Change Password.
  4. Enter your old and new password.
  5. Press Save & Close.

Your password is now changed.


Do all staff have to be enabled to get started?

Only the employees that will be communicating securely need to be enabled. Getting started is as simple as sending email invitations to those members of your organization who you want to be using Secure Messaging.

Because of the unique architecture that accompanies Secure Messaging, it offers a high performance, low cost, and easy to use secure messaging solution. In fact, it enables an immediate ROI through reduced IT expenses and increased workflow efficiency.

Unlike other secure email solutions, Secure Messaging can be deployed easily and at your own pace, allowing your organization to adopt it in phases. This minimizes the risk associated with integrating new technologies into an existing system. Secure Messaging does not interfere with the continued use of basic email and individual workgroups can be set up so that entire business processes are not suspended while an IT division installs the necessary software and provides the accompanying instruction.


How do I delete a user?

For auditability purposes, you cannot delete a user. However, any user can be disabled from the customer portal. A disabled user cannot log in, and does not count towards a user for billing purposes. Furthermore, other users are prevented from sending secure messages to a disabled user.

To disable a user, simply log in to the Web Admin Console, go to the Dashboard (if you’ve just logged in, you’ll already be at the Dashboard) and click on the user. In the User Account window that appears, select Status ‘Disabled’. Click Save.

Disabled users can be re-enabled again at any time.


Is it possible to change the default email address used to send user invitation messages?

Yes. For example, you could use or similar, provided that the address is a registered professional user on your portal. To change the default address, go to the Notifications tab in the Secure Messaging Platform admin interface. If you need further assistance, please contact support.


Can the “Remember me/Keep me logged in” option be disabled on the Secure Messaging web app login page?

This is possible for Enterprise Dedicated Cloud customers.


Can Secure Messaging users (and licenses) on Microsoft Exchange be migrated to Office 365?

Yes. There’s no need to transfer anything technically.


How do I configure email aliases?

In order to create email aliases for a user, please follow these instructions:

  1. Login to the Web Admin Console.
  2. Under Dashboard, find the user for which you want to add email aliases.
  3. At the bottom of the User Account window is a section called “User Email Aliases.” In this section, add all of the SMTP email aliases (of the form that are configured for this User.
  4. For each email alias added, an email message will be sent to the user, and they will need to open it and follow the instructions to confirm ownership of each email alias. It may be necessary to warn users in advance of these messages. This validation steps is mandatory and cannot be overridden by the administrator.

Once the user has confirmed the email aliases, the user will be able to receive secure messages sent to any of their email messages just as seamlessly as they do with basic email aliases.


Does Secure Messaging meet Section 508 & WCAG accessibility requirements for visually impaired users?

Secure Messaging includes a light version designed to fully support access for visually impaired users (Section 508 & WCAG accessibility requirements).

Accessibility Report: WCAG1 WCAG2 Section 508
A: No issues found
AA: No issues found N/A
AAA: No issues found N/A


Browser Compatibility Report: Internet Explorer Firefox Safari Opera Chrome
No critical issues found
No major issues found
No minor issues found


Compliance, Standards and Usability Report:
US CAN-SPAM Act 2003 – No issues found.
EU Privacy Regulations 2003 – No issues found.
Copyright Law – No issues found.
W3C HTML/XHTML Validation – All pages valid.
W3C CSS Validation – All pages valid.
W3C Style Guide – No issues found.
W3C Deprecated Features – No issues found. Guidelines – No issues found.
W3C Best Practices – No issues found.
Readability – No issues found.