Secure Messaging

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Local Email Client Store

Use these settings to increase security and prevent messages from being stored anywhere locally, or at its opposite, ensure that secure messages and file attachments are stored locally in the mail server.

  1. Enable Local Store: This option allows local storing of secure messages locally (e.g. MS Outlook PST file) or in the mail server (e.g. MS Exchange or other), decrypted. With this option disabled, content is stored locally only for the duration of reading the secure message. When the user navigates away from the secure message, the Toolbar resets the secure message to the notification message (or message stub). All secure messages are rendered on viewing, and nothing is left stored on the local computer once the user navigates away from the message. Use this setting if you do not want recipients, or their Exchange servers, to store copies of messages locally. This setting can exclude POP3 and HTTP accounts.

    NOTE: Turning this feature On / Off does not retroactively change the state of previously retrieved secure messages. The new state is applied only for transactions from this point on.

  2. Auto-Retrieve Attachments: This option allows for automatic download and local storage of all file attachments sent and received. With this option enabled, when a user views a new secure message, any file attachments are automatically downloaded and stored in MS Outlook. These file attachments are then stored in MS Exchange (if applicable), just like file attachments in basic (unsecure) messages. The ‘Maximum Attachment File Size’ option allows for a limit on the size of file attachments that are automatically downloaded and stored in MS Outlook. Only file attachments below this threshold are automatically downloaded; all file attachments larger are still available for viewing or manual download (pull from the Delivery Slip). Use this feature to ensure that very large attachments do not bog down MS Outlook or MS Exchange. ‘Enable Local Store’ must be enabled to use this feature.

    NOTE: The attachment size limit is for the aggregate size of all file attachments in the secure message.

  3. Auto-Retrieve Sent Items: This option automatically retrieves all sent items in MS Outlook. On send, the secure message content is automatically stored in MS Outlook, ensuring that all outgoing messages will be stored in MS Exchange, without requiring any additional action by the user. Use this option to ensure that all content sent from your organization is stored in MS Outlook and MS Exchange, and is available for archive. ‘Enable Local Store’ must be enabled to use this feature.
  4. Webmail Sent Items Sync with Local Store: This option completes the cycle of ensuring that all your secure messages are synced and stored with your local email server, such as MS Exchange. Users can send secure messages from the Secure Webmail and have those same secure messages automatically synced with their MS Outlook client sent items folder. The sync feature adds any secure messages that are present in the Webmail but not in MS Outlook to the MS Outlook Sent Items Use this feature to ensure that all sent items are stored in Outlook, regardless of where they were sent from. ‘Enable Local Store’ must be enabled to use this feature.