- How To...
- Log in
- Invite New Users
- Create a Secure Message
- Reply or Forward
- Use the Delivery Slip
- Control Messages
- Provision E-Signatures
- Share Large Files
- Manage Notifications
- Manage Account
- Manage Email Aliases
- Migrate to a New Email Address
- Use the Apps, Add-ins, and Extensions
- Azure Active Directory SSO Integration
- Product Features
- Apps, Add-ins, and Extensions
- Trust Center
- PRO vs. GUEST Users
- Product Updates
- Contact Support (Wilson)
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What happens when someone replies to a secure email message notification?
Sometimes, new users reply to secure message Invitation or Notification Messages, which are sent using basic email. When this happens, the reply to secure message notifications is not sent back to the original sender as intended.
Most users that are replying to secure message notifications are unaware that they are doing so. For this reason, when a user replies to it, the initial sender’s email address is automatically changed to a default ‘do not reply’ email address.
When a secure message is sent to the default ‘do not reply’ email address, the system automatically notifies the recipient back with a generic message that their reply did not make it to the intended recipients.
If a user is intent on replying to a secure Invitation or Notification message, he or she may do so by changing the email address back to the initial sender’s email address. The purpose of this safeguard is only to prevent accidental replies, not intentional ones.