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Secure Webmail Overview

Secure Webmail (Webmail, Mobile & Visually Impaired)

The Secure Webmail is a full featured web, mobile, tablet and visually impaired enabled secure email client that gives users access to all their secure messages, file attachments, and User Group profile. At any time, you can visit (opens in new window) to access the Secure Webmail.

The Secure Webmail looks and feels like traditional email programs with folders, email tools, preferences and account settings (*1). It also allows enabling and downloading of the Microsoft Outlook® Toolbar, Mobile Apps, and Desktop Agent (*6).

The Secure Webmail is specific to a particular organization and becomes a branded secure mailbox accessible by every Professional and Guest User (*2). Only secure messages can be acted upon in this interface, which excludes functionality for basic emails resulting in no spam, and virtually a virus-free environment. Being browser-based, the Secure Webmail requires no installation on a local computer, and works on all browsers including mobile browsers. Additionally, all product updates or new features are live right away. Through the use of the unique Files tab (*4), users can view all file attachments in one place. No need to go through large inboxes to find the right file. Now individual file attachments (without the message content) are all saved in one folder under the Attachment Library Tab.

Secure Webmail

The Secure Webmail is a browser-based access to all of your secure messages on a single Secure Messaging Platform. It is compatible with all major web browsers, including Mozilla Firefox 2+, Microsoft Internet Explorer 11, Safari 4.0+ and Google Chrome on Windows PC, Mac or Linux.


NOTE: Some features might not be available depending on the configuration of the Secure Messaging Platform and your User Group profile. Contact your administrator for more information.

NOTE: The Webmail is now replaced with the new WebApp. Contact your administrator to gain access to the latest WebApp.

The shortcut box (*1), located in the upper left hand corner of the Secure Webmail provides quick access to some of the more common commands.

  • Compose: Create a new secure message. Clicking this link will take you directly to the compose interface, which is very similar to any other email client composition interface. Enter your secure message, subject and recipients then click send. If the ‘Compose’ button is disabled, your User Group profile does not allow composing new secure messages. Try replying to an existing secure message instead. See section ‘User Group: Professional VS Guest’ for more information in User Group profiles.
  • Refresh: Manually refresh the Inbox, checking for new secure messages.
  • Invite: To invite new Users, simply compose a new secure message and send it to them (Professional Users only). To see if you have permission to invite new Users, go to “Tools > User Group”, and find the number of invites you are allowed. Guest Users cannot invite new Users. If the ‘Invite’ button is disabled, your User Group profile does not allow inviting new Users. See section ‘User Group: Professional VS Guest’ for more information in User Group profiles.

When you’ve selected a secure message in the secure message list (*9), you can perform actions with the message using the options on the top bar. Most of the buttons should be familiar to you: Compose, Reply, Reply All, Forward and Archive all behave the same way that they do with basic email. If some of these buttons are disabled or simply not visible, your User Group profile does not allow these actions. See section ‘User Group: Professional VS Guest’ for more information in User Group profiles.

The tabs across the top section (*3 *4 *5) allow for navigation between the Secure Email tab (*3), Files tab (*4) where all your sent and received file attachments are stored, and Users tab (*5) that contains a list of all Users you’ve communicated with on the Secure Messaging Platform. If some of these tabs and disabled or simply not visible, your User Group profile does not allow access to these sections. In special circumstances, some of these tabs can also be re-labeled by the organization e.g. ‘Secure Medical Email’..

Secure Email tab:

The Secure Email tab is where you access all of your secure messages. You can select any secure message and view the content, just as you would in any other Webmail Inbox. All of the familiar buttons, such as Compose, Reply, Reply All, and Forward work exactly the same.

Files tab:

The Files tab is where you can access and view information on every file attachment you have sent or received. All file attachments are organized into three folders: All, Received and Sent.The Received folder contains all the file attachments you have received from other users. You can see the date it was sent, and whether it is “Active”, “Deleted”, or “Recalled”. If an attachment is Deleted or Recalled, you no longer have access to view it. The Sent folder contains all the file attachments you have sent to other users. Beyond the date and status, you have access to more information, including who it was sent to, and whether they downloaded the attachment. Deleting a sent file attachments will prevent any other User from accessing it.

Users tab:

The User List contains all the users that you have received a secure message from, or sent a secure message to. New users are automatically added to this list when you receive or send them a secure message, including secure messages sent via the Secure MS Outlook Toolbar or Desktop Agent. Each User detail is automatically updated (e.g. phone number, address, etc.) and you do not need to maintain this list.

Unlike an Address Book, the User list only includes users you communicate with over the Secure Messaging Platform. Therefore, there is no need to ‘import’ your contact list from other email applications. Check the addresses of the Users you wish to send a secure message to, and click Compose. Their addresses will be automatically populated in the “To:” field.

Mobile & Tablet

Users accessing the Secure Message Center from a mobile phone, tablet or other web enabled mobile devices are automatically directed to a secure mobile browser version of the Secure Messaging Center. The result is seamless integration with the User’s mobile device.

Mobile App

Create, read and reply to secure messages on a BlackBerry®, Phone7®, Android® and iPhone® & iPad®, or any other mobile or tablet device. The best part is that the mobile version uses the same secure access and all connections continue to be made over HTTPS (128-bit SSL encryption). Private data is not stored on the handheld device meaning that confidential information is protected, even if a mobile device is lost. Mobile access can quickly be enabled or disabled from the Secure Message Center (Webmail). Disabling mobile access after a handheld device has been lost or stolen adds additional protection by preventing access to the User’s account through the mobile device.

In addition to the universal Secure Message Center available for mobile Users, many native Apps are available (iPhone & iPad, Android).

Visually Impaired

The Secure Message Center is also available to visually impaired Users using a screen reader or other devices. It fully supports Section 508 and the various WCAG accessibility requirements, including WCAG2 AAA.

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