Secure Messaging

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Enabling and Disabling Secure Accounts

If the Toolbar has multiple account activations on the same Secure Messaging Platform using different email addresses, you may wish to block one or more of the secure accounts at some point in time.

The easiest way to block a secure account is to select a secure message that was received using that account. Then, from the Delivery Slip, click the “Block this Account” item in the dropdown menu at the top.

To unblock an account, click the ‘Unblock’ button that appears in the Delivery Slip of a message sent to the blocked email address. Blocking and Unblocking settings can also be accessed through the Secure Accounts section in the ‘Secure Messaging’ > Secure Accounts’ menu.

Outlook Toolbar Secure Accounts

Why would you block a secure account?

You may not want secure messages to automatically download into MS Outlook® or you may not want to use particular email address’s activations any longer.

Sometimes a Secure Messaging Platform will block an account, and you will not be able to unblock it. This occurs, for example, when the Secure Messaging Platform determines that you no longer own the email address associated with an account. If you cannot unblock an account and you feel that there has been a mistake, please contact your administrator to request help with the issue.