• Intro
• How To...
  • Register
  • Log in
  • Invite New Users
  • Create a Secure Message
  • Reply or Forward
  • Use the Delivery Slip
  • Notifications
  • Control Messages
  • Provision E-Signatures
  • Share Large Files
  • Manage Notifications
  • Manage Account
  • Manage Email Aliases
  • Migrate to a New Email Address
  • Use the Apps, Add-ins, and Extensions
  • Azure Active Directory SSO Integration
• Product Features
  • Secure Messaging
  • Delivery Slip
  • Secure E-Signatures
  • Secure Large File Sharing
  • Secure Message Tracking
• Apps, Add-ins, and Extensions
  • Webapp
  • Outlook Add-in
  • Office 365 OWA
  • Chrome Extension
  • Troubleshooting: Outlook Add-in
• FAQs
  • Account Management
  • Apps, Add-ins, and Extensions
  • Attachments
  • E-Signatures
  • Managing Messages
• Trust Center
  • Electronic Signature
  • Form Request
  • Data Encryption
• PRO vs. GUEST Users
• Product Updates
• Contact Support (Wilson)

Active X error with messages with signatures

Editing MS Outlook® signatures in using the Microsoft Work® editor (the default editor) can result in unintended insertions of Smart-Tags, which cause Active X errors in many situations.

The MS Outlook® Toolbar and the Secure Message center (Webmail) are not causing these errors – such errors also occur when the MS Outlook® Toolbar is not installed.

If you suspect your signature has Smart-Tags that are causing problems for you or your recipients, you can check easily by opening an afflicted email message and right clicking anywhere in the body of it. Select “View Source” from the menu that appears. This will open a text editor full of HTML code. You don’t need to worry about most of this, but near the end, look for a block of text that looks like this:

<o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PostalCode"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="State"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="Street"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="address"></o:SmartTagType>
<OBJECT id=ieooui classid=clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D></OBJECT>
<STYLE>st1:* {
BEHAVIOR: url(#ieooui)
}
</STYLE>

If you have determined that you have undesired Smart-Tags in your email signature, follow these steps to manually remove them.

If you are using MS Outlook® 2003 on Windows® XP under the default installation path, press Start, Run and enter the following path into the dialog box:

C:Documents and Settings%username%Application DataMicrosoftSignatures

You should have a window open with all of your signatures present. There are three versions of each signature that you have: HTML, Rich Text, Text. Before you continue, you might want to make a backup of the HTML signature that you are about to edit.

Now, right click on the HTML file for the signature you want to edit. Select Open With… > Notepad. Remove the text above (the text containing <o:SmartTagType>, etc.). Save the changes and close the file. Now when you send a message using this signature, you should not experience any Active X error messages.