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How to Report the Toolbar Logs Manually

If you’ve uninstalled the Toobar and you need to submit your Toolbar logs to support, or if you are requested to manually submit your log files, please follow these instructions:

  1. Open a Windows Explorer. You can do this by clicking ‘My Computer’ in your start menu.
  2. Navigate to the following location in your file system:

    C:\Users\[Username]\AppData\Local\email2\Toolbar\logs

    Where [username] is the user name of the User Account you are logged into in Windows

  3. Identify the folders for the last 3 to 5 days and add them to a ZIP file.
  4. Send the ZIP file to support, preferably via a secure message.