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Report an Error Manually

If you’ve uninstalled the add-in and you need to submit your add-in logs to support, or if you are requested to manually submit your log files, please follow these instructions:

  1. Open a Windows Explorer. You can do this by clicking “My Computer” in your start menu.
  2. Navigate to the following location in your file system:

    %LocalAppData%\Email2\Toolbar\logs

    If you do not see the Email2 folder, try:

    %LocalAppData%\DeliverySlip\Toolbar\logs

  3. Identify the folders for the last 3 to 5 days and add them to a ZIP file.
  4. Send the ZIP file to support, preferably via a secure message.

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